Public transport satisfaction at 9-year high?

I refer to the article “Commuter satisfaction in public transport at 9-year high: PTC survey” (Channel NewAsia, Feb 6).

It states that “Commuters’ satisfaction levels with public transport rose to 96.4 per cent last year, up from 91.8 per cent in 2015, according to a survey conducted by the Public Transport Council.

In terms of mean satisfaction score, respondents gave public transport 7.6 out of 10, up from 7.2 in 2015. There was improvement in commuter satisfaction across all service attributes for both bus and MRT.

Satisfaction with MRT services was at 96 per cent, up from 93.2 per cent a year ago. The mean satisfaction score also rose to 7.6, up from 7.3 in 2015. The rise was largely driven by improvements in comfort, travel time and waiting time, the survey found.

Rail reliability has also improved due to the Land Transport Authority’s and train operators’ efforts at improving maintenance and increasing manpower, as well as asset renewals on the North-South and East-West Lines, it added.

As a result, the mean distance travelled between delays of more than five minutes across the network increased by 30 per cent, from 133,000 train-km in 2015 to 174,000 train-km in 2016.

“While the number of service delays of more than 30 minutes increased by one incident in 2016, measures to improve incident management and minimise the inconvenience to commuters, such as clearer communication of information on bus bridging services and alternative routes of travel, may have mitigated a little of the impact of these major disruptions on satisfaction levels,” the council said.

The Public Transport Customer Satisfaction Survey has been conducted annually since 2006. For the latest survey, 3,869 regular bus and MRT commuters, aged 15 years and above, were randomly selected and interviewed in October 2016 at bus interchanges, bus stops and MRT stations, during both peak (7am to 9am and 5pm to 7pm) and off-peak periods.”

Almost everyone whom I showed the above to – said almost similarly – is this a joke or what?

Uniquely Singapore!


Leong Sze Hian




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10 Responses to “Public transport satisfaction at 9-year high?”

  • HarderTruths:

    This is how the survey works:

    Mobile No
    Next of Kin
    Married / Single
    Served NS Y/N If Yes then ROD is ,,,,,,,
    Political Party Affiliation

    Agree that service is good Yes / No

    Thank you. If you voted “No”, we will be in touch with you regarding your dissatisfaction with the service.

    How many of you will vote “No” ?

    GD Star Rating
  • opposition dude:

    Must have been RC and PA people who were surveyed. We didn’t even read a thing about anyone who was surveyed at “bus interchanges, bus stops and MRT stations”.

    GD Star Rating
  • LIONS:

    anything they ‘claims’ goes.
    they can PICK THEIR SAMPLE FROM AMONG THEIR KAKI-NANG OR NEW CITIZENS/PRs who got their jobs from PAP after they stole ours?

    well,OURS GOVT STATS can hardly be trusted.

    first CARDINAL SIN – PRs lumped with PINK-IC HOLDING CITIZENS???


    GD Star Rating
  • Sputzy:

    Fake news!
    Fake statistics based on fake answers!!
    ANYONE who expects anyone to believe
    this claim is clearly mentally off!!!

    GD Star Rating
  • N.Jungne:

    Rail Service sure impproved leaps and bounds with the People’s Army (PA) backing. Where in the world such a thing goes on? Yes, only in SInkapoo, very soon “kor nang poo” (Teochew).

    GD Star Rating
  • C'est la vie:

    …………. such headlines and/or official statements.

    The SGov has a healthy sense of humour but void of any real senses required to govern.

    Their headlines, surmisations and interpretations should make a bloody great script and material for a five decade comedic performance.

    Their collective state of mind should be questioned, if they are “fit and proper” to stand/stay in office.

    Bunch of bloody clowns/jokers is what they are !!!

    GD Star Rating
  • Bapak:

    This is the only country in the world when things failed miserably yet get high scores on survey. Oh, my apologies, there is another country also same – North Korea.

    How to trust your government, Bugs Bunny?

    GD Star Rating
  • Damned lies, and Statistics:

    British Prime Minister Benjamin Disraeli: “There are three kinds of lies: lies, damned lies, and statistics.”
    > MIWs mastered the craft. . .

    Sir Humphrey Appleby demonstrates the use of leading questions to skew an opinion survey

    GD Star Rating
  • only the very goondu dafts:

    //“There are three kinds of lies: lies, damned lies, and statistics.”//

    nowadays, who only the very goondu dafts will believe in statistics commissioned by interested parties who has the intention to propagate a certain line of wayang findings to boost their own interests or downplay their own weakness – e.g more breakdowns more reliability (e.g using some other wayang parameters).

    GD Star Rating
  • a sick joke:

    This is a sick joke of the century!!
    The clowns still think that the commuters are dafies!!
    Another case of self-masturbation in their ivory towers, whether shiok or not, they themselves know!
    PTC conducted the survey…must have interviewed all the PLPs!!

    GD Star Rating

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